Your privacy, our priority

Privacy Policy (EN)

Your privacy is of great importance to Hello 24 B.V. We adhere to the relevant laws and regulations on privacy, including the General Data Protection Regulation (GDPR). This means that we:

• Clearly establish our purposes before processing your personal data, as explained in this privacy statement.

• Store as little personal data as possible and only the data necessary for our purposes.

• Explicitly ask for your consent to process your personal data, if consent is required.

• Take necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data for us.

• Respect your rights, such as the right to access, correct, or delete your personal data processed by us.

Your data is safe with us and we will always use it properly. In this privacy statement, we explain what we do at Hello 24 B.V. with the information we learn about you.

If you have questions or want to know exactly what data we keep about you, please contact Hello 24 B.V.

Your Account

For certain parts of our company, you must first register. You will need to provide information about yourself and choose a username. This allows us to create an account for you to log in with that username and a password you choose.
We use your personal information, telephone number, email address, nickname, profile picture, and IP address for this purpose. We do this based on your consent.
We keep this information for three months after you have closed the account. We store this information so you don’t have to re-enter it and so we can reach you more easily if necessary. You can adjust information through your account whenever you want.

Provision to Third Parties

We collaborate with certain companies that may receive the above-mentioned personal data from us.

Order Processing

When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company.
For this purpose, we use your personal information, telephone number, billing address, email address, payment details, and IP address. This is necessary because of the contract we enter with you.
We keep this information until one year after your order is completed. We keep certain customer data longer due to legal fiscal retention obligations.

We work with the following parties for order processing:

• Our payment provider Stripe

• Our postal company PostNL

• Uitgekookt

• UWassistent

Sending Newsletters

We have a newsletter, and you will only be added to the list of subscribers with your permission. The newsletter contains news, tips, and information about our products and services.
For this, we use your personal information, email address, and IP address. We do this based on your consent and keep the information until three months after you have canceled the subscription.
You can cancel the subscription at any time. Every newsletter contains an unsubscribe link.

For handling newsletters, we work with:

• Digital service MailChimp

Access Portal

With our portal, you get access to a management environment where you can set, specify, and change things for the company. We keep track of what you have done and when, so there is evidence of this.
For this, we use your personal information, telephone number, billing address, email address, payment details, nickname, profile picture, and IP address.
This is necessary because of the contract we enter with you. We keep this information for six months after the end of the service.

Subscribing to a Service

You can subscribe to a paid service with Hello 24 7, where we use your personal data to handle the payment.
For this, we use your personal information, telephone number, billing address, email address, payment details, and IP address.
This is necessary because of the contract we enter with you.
We keep this information until one year after you have canceled the subscription. We keep certain customer data longer due to legal fiscal retention obligations.

For processing subscriptions, we work with:

• Stripe (payment provider)

In-App Purchases

You can make purchases within our app. We use your personal data to handle and register these purchases.
For this, we use your personal information, telephone number, billing address, email address, payment details, and IP address.
This is necessary because of the contract we enter with you.
We keep this information until one year after your order is completed, or longer if required by law.

We work with:

• Stripe (payment provider)

Contact Form

With the contact form, you can ask us questions or make requests.
For this, we use your personal information, email address, and IP address.
We do this based on your consent. We keep this information until we are sure you are satisfied with our response, and six months thereafter — to make follow-ups easier and to train our customer service.

Statistics and Profiling

We keep statistics on the use of our services. With these statistics, we improve our company to, for example, show only relevant information. We may combine your personal data to learn more about you, but we always respect your privacy.
If you do not want this, you can always let us know.
For this, we use your personal information, email address, IP address, and in-app behavior.
We do this based on your consent and keep this information for six months.

Advertising

We would like to send you advertising about offers and new products or services. We do this:

• By post

• By email

• Via social media

You can object to this advertising at any time. Each email or letter contains an unsubscribe option or instructions to block further messages.

Location Data

Sometimes it is necessary for Hello 24 7 to determine your location. We only do this if you give permission.
For this service, we use the navigation and location software on your phone, tablet, or computer. We have no control over what the creators of this software (such as Google or Apple) do with it, so please read their privacy statements as well.

Provision to Other Companies or Institutions

Except for the parties necessary to provide our services, we do not give your personal data to other companies or institutions unless legally required (for example, by police request in case of suspicion of a crime).

Cookies

Our company uses cookies — small files that store information so you don’t have to re-enter it each time. Cookies also help us recognize you on future visits.
You can disable cookies through your browser, but some parts of our services may not function properly.

We have made agreements with other companies about the use of cookies, but we don’t control how they use them. Please read their privacy statements too.

Google Analytics

We use Google Analytics to track how visitors use our company.
We have a processing agreement with Google that includes strict terms about what data may be recorded.
We allow Google to use Analytics data for other Google services but do not allow anonymization of IP addresses.

Security

The security of personal data is very important to us. We ensure your data is well protected and constantly update our security measures to prevent misuse.

Changes to This Privacy Statement

When our company changes, we must also adjust this privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce any changes to you.

Your Rights

If you have questions or want to know what personal data we have about you, you can always contact us. You have the right:

• To receive explanation about what personal data we have and what we do with it

• To access the exact personal data we have

• To have errors corrected

• To have outdated personal data deleted

• To withdraw consent

• To restrict or object to a certain processing

Please always clearly indicate who you are, so we can verify your identity.
We will generally comply with your request within 30 days (or inform you if an extension is needed).

Filing a Complaint

If you want to file a complaint about the use of your personal data, you can email privacy@hello247.nl.
We handle every complaint internally and will communicate with you.
If you believe we are not helping you correctly, you may file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Contact Details

Hello 24 B.V.
Coolsingel 104
3011 AG Rotterdam
Email: support@hello247.nl
Chamber of Commerce number: 94966877