Your privacy is of great importance to Hello 247 B.V. We adhere to the relevant laws and regulations on privacy, including the General Data Protection Regulation (GDPR). This means that we:

• Clearly establish our purposes before processing your personal data, as explained in this privacy statement.
• Store as little personal data as possible and only the data necessary for our purposes.
• Explicitly ask for your consent to process your personal data, if consent is required.
• Take necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data for us.
• Respect your rights, such as the right to access, correct, or delete your personal data processed by us.

Your data is safe with us and we will always use it properly. In this privacy statement, we explain what we do at the company Hello 247 with information we learn about you.

If you have questions or want to know exactly what data we keep about you, please contact Hello 247 B.V.

Your Account
For certain parts of our company, you must first register. You will need to provide information about yourself and choose a username. This allows us to create an account for you to log in with that username and a password you choose.
We use your personal information, telephone number, email address, nickname, profile picture, and IP address for this purpose. We do this based on your consent. We keep this information for three months after you have closed the account. We store this information so you don’t have to re-enter it and so we can reach you more easily if necessary for the company. You can adjust information through your account whenever you want.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

Order Processing
When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. For this purpose, we use your personal information, telephone number, billing address, email address, payment details, and IP address. This is necessary because of the contract we enter with you. We keep this information until one year after your order is completed. We keep certain customer data longer due to legal fiscal retention obligations.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

For processing orders, we work with:

• Our payment provider Stripe
• Our postal company PostNL
• Uitgekookt
• UWassistent

Sending Newsletters
We have a newsletter and you will only be added to the list of subscribers with your permission. The newsletter contains news, tips, and information about our products and services. For this, we use your personal information, email address, and IP address. We do this based on your consent. We keep this information until three months after you have canceled the subscription.

You can cancel the subscription to the newsletter at any time. Every newsletter contains an unsubscribe link.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

For handling newsletters, we work with:

• Digital service MailChimp

Access Portal
With our portal, you get access to a management environment where you can set, specify, and change things for the company. We keep track of what you have done and when, so there is evidence of this. For this, we use your personal information, telephone number, billing address, email address, payment details, nickname, profile picture, and IP address. This is necessary because of the contract we enter with you. We keep this information for six months after the end of the service to you.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

Subscribing to a Service
You can subscribe to a paid service with our company Hello 247, where we use your personal data to handle the payment. For this, we use your personal information, telephone number, billing address, email address, payment details, and IP address. This is necessary because of the contract we enter with you. We keep this information until one year after you have canceled the subscription. We keep certain customer data longer due to legal fiscal retention obligations.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

For processing orders, we work with:

• Our payment provider Stripe
• Our postal company PostNL
• Uitgekookt
• UWassistent

In-App Purchases
You can make purchases in our company Hello 247, where we use your personal data to handle and register the purchase. For this, we use your personal information, telephone number, billing address, email address, payment details, and IP address. This is necessary because of the contract we enter with you. We keep this information until one year after your order is completed. We keep certain customer data longer due to legal fiscal retention obligations.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

For processing orders, we work with:

• Our payment provider Stripe
• Dutch Security Service Group B.V.

Contact Form
With the contact form, you can ask us questions or make requests. For this, we use your personal information, email address, and IP address. We do this based on your consent. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way, we can easily retrieve the information for follow-up questions. It also helps us train our customer service to get even better.

Provision to Third Parties
We collaborate with certain companies that may receive the above-mentioned personal data from us.

Statistics and Profiling
We keep statistics on the use of our company. With these statistics, we improve our company to, for example, show only relevant information. We may combine your personal data to learn more about you. Of course, we will always respect your privacy. If you do not want this, you can always let us know. For this, we use your personal information, email address, IP address, and in-app behavior. We do this based on your consent. We keep this information for six months.

Advertising
We would like to send you advertising about offers and new products or services. We do this:

• By post
• By email
• Via social media

You can object to this advertising at any time. Each letter explains how to do this. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also pass this on via your account. You can also pass this on via the portal.

Location Data
Sometimes it is necessary for our company Hello 247 to find out where you are. We then ask separately if we may know this and only if you then give permission, do we receive this information.

For this service, we use the navigation and location software on your phone, tablet, or computer. We have no control over what the creators of this software (such as Google or Apple) do with it. So always read their privacy statements as well.

Provision to Other Companies or Institutions
With the exception of the parties necessary to provide the services mentioned above, we do not give your personal data to other companies or institutions under any condition, except if we are legally obliged to do so (for example, if the police demand it in case of a suspicion of a crime).

Statistics
We keep statistics on the use of our company.

Our company includes social media buttons. These are used by administrators of these services to collect your personal data.

Cookies
Our company uses cookies. Cookies are small files in which we can store information so that you don’t have to fill it in each time. But we can also see that you visit us again.

You can disable the placement of cookies through your browser, but some parts of our company may not work properly.

We have made agreements about the use of cookies with other companies that place cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements.

Google Analytics
We use Google Analytics to track how visitors use our company. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep track of. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses.

Security
The security of personal data is very important to us. We ensure that your data is well secured with us. We constantly adjust the security and pay close attention to what can go wrong.

Changes to This Privacy Statement
When our company changes, we must of course also adjust the privacy statement. Always pay attention to the date above and regularly check for new versions. We will do our best to announce changes to you.

Your Rights
If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• To receive explanation about what personal data we have and what we do with it
• To access the exact personal data we have
• To have errors corrected
• To have outdated personal data deleted
• To withdraw consent
• To restrict a certain processing
• To object to a certain use

Note that you must always clearly indicate who you are, so we are sure that we do not modify or delete data of the wrong person.

We will generally comply with your request within 30 days. However, this period may be extended for reasons related to the specific rights of the data subject or the complexity of the request. If we extend this period, we will inform you in a timely manner.

Filing a Complaint
If you want to file a complaint about the use of your personal data, you can send an email to privacy@hello247.nl. We handle every complaint internally and will communicate further with you.

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Autoriteit Persoonsgegevens (Personal Data Authority).

Contact Details
Hello 247 B.V.
Burgemeester de Raadtsingel 59A
3311JG Dordrecht

Email address: klantenservice@hello247.nl
Chamber of Commerce number: 74659774